Frequently Asked Questions

Will my business qualify for a merchant account?

Most types of merchant businesses can qualify for a merchant account. The application process may vary depending on your business type and the associated risk that has been assigned by the credit card networks. 

How long will it take to begin accepting card payments?

Depending on your needs, the time may vary. For example,  an on-the-go merchant who needs mobile processing will have a shorter start-up time than a restaurant that needs fully integrated POS systems on each table.

Is my business and personal information safe with Rebar?

We go above and beyond Payment Card Industry (PCI) and Data Security Standards (DSS) to protect our current and prospective clients’ information. Being 100% encrypted and paperless allows us to ensure safety of all your confidential information.

Who makes money in payment processing?

The fees charged to a merchant for accepting credit cards is generally around 2.4%, so this means $2.40 for every $100 charged. The $2.40 is divided up between the bank where the consumer got their credit card, the card brand (i.e.  Visa,  MasterCard, etc.), and the payment processor.

Who do I contact with questions about my account?

Please send us a message on the Support page (you’re on it!) of our website or call (585) 299-1646 and choose the support option. We are more than happy to solve any payment problems!

What if I don’t know how to work my equipment?

The Rebar Team is always here to help! We have extensive training on your gateways, terminals, POS systems, and card readers. Please send us a message on our Support page or call us with any questions.

Need some Support? Let’s Get In Touch

Submit Documents